Product Engagement Specialist, User Operations

This role sits on the User Operations team within Support, and is responsible for building the systems that connect customer feedback to product and engineering improvements. The person will coordinate product launches across internal and external teams, design feedback capture and routing workflows, and monitor post-launch performance to inform the product roadmap. It's a mix of program management, systems building, and customer advocacy rather than a purely support-facing job.

• 8+ years of experience coordinating product launches, ideally within a customer support context; background in product management or technical program management handling ambiguous problems end-to-end; technical fluency with APIs, integrations, data flows, analytics, automation, or light scripting; strong cross-functional collaboration and communication skills.