FigmaSan Francisco, CA • New York, NY • United StatesPosted 10d ago
This role sits on Figma's AI Infrastructure & Tooling team, which builds automation and integrations to modernize Product Support using AI. The engineer will design and maintain integrations across tools like Decagon, Zendesk, and Figma's admin systems, bringing customer and account context into support conversations. The work involves applying LLMs for classification, summarization, and routing, plus building monitoring and fallback mechanisms so AI workflows can run reliably in production.